Care Operations, Intake & Scheduling Leader

Caring for Others; Portland (OR); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Health Insurance Plans

401(k) Retirement Program

Professional Development

Training and Orientation Week

Supportive team

Résumé du poste

Caring for Others is seeking a skilled care coordination professional to serve as the central hub for Clients, families, Caregivers, and partners. You'll ensure compliant, high-quality in-home care, develop individualized service plans, manage authorizations, and support branch operations across shifts.

You'll lead training, maintain licensing documentation, and promote a culture of exceptional service while safeguarding HIPAA compliance and accurate record-keeping.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.
• Proficient with technology and healthcare management or scheduling systems.
• Experience in assisted living, in-home care, or billing and authorization management a bonus.

Responsabilités

• Deliver 5-star service on every call as the communication hub for Clients, families, Caregivers, Case Managers, and community Referral Partners
• Coordinate care services for timely, consistent, appropriate delivery to all Clients – both in their homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments
• Manage authorizations and balancing activities to support billing accuracy
• Support staffing to minimize overtime, reduce disruptions, and ensure consistent coverage of all scheduled shifts
• Maintain Branch compliance and licensing documentation
• Lead weekly Caregiver New Hire training. Prepare welcome materials and intake documentation

Connaissances

Home care experience

Detail-oriented

Communication skills

Multitasking

HIPAA compliance

Team collaboration

Tech-savvy

In-home care exp

Administrative experience

Care coordination background

Description du poste

Caring for Others is seeking a skilled care coordination professional to serve as the central hub for Clients, families, Caregivers, and partners. You'll ensure compliant, high-quality in-home care, develop individualized service plans, manage authorizations, and support branch operations across shifts.

You'll lead training, maintain licensing documentation, and promote a culture of exceptional service while safeguarding HIPAA compliance and accurate record-keeping.