Care Operations Lead — In-Home Health

Caring for Portland, LLC; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO & holidays

Dental insurance

Vision insurance

Life insurance

Employee assistance program

Health insurance contribution by the 1

401(k) with employer match

Professional development

Training program

Job summary

Caring for Others is seeking an organized, proactive coordinator to be the central hub for client communication, care coordination, and branch operations. You will ensure high-quality support for Clients, families, and Caregivers while maintaining compliance and efficient scheduling.

Responsibilities include developing care plans, managing authorizations, and training new caregivers, with a focus on accurate documentation and HIPAA compliance.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.

Responsibilities

• Deliver 5-star service on every call as the communication hub for Clients, families, Caregivers, Case Managers, and community Referral Partners.
• Coordinate care services for timely, consistent, appropriate delivery to all Clients – both in their homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments.
• Manage authorizations and balancing activities to support billing accuracy.
• Support staffing to minimize overtime, reduce disruptions, and ensure consistent coverage of all scheduled shifts.
• Maintain Branch compliance and licensing documentation.
• Lead weekly Caregiver New Hire training. Prepare welcome materials and intake documentation.

Skills

Healthcare coordination

Customer service

Proactive communication

HIPAA compliance

Record-keeping

Technology proficiency

Scheduling systems

Tools

Scheduling software

EHR systems

Job description

Caring for Others is seeking an organized, proactive coordinator to be the central hub for client communication, care coordination, and branch operations. You will ensure high-quality support for Clients, families, and Caregivers while maintaining compliance and efficient scheduling.

Responsibilities include developing care plans, managing authorizations, and training new caregivers, with a focus on accurate documentation and HIPAA compliance.