Care Coordination & Client Relations Lead

Caring for Portland, LLC; Redmond (OR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Health Insurance Premium Coverage 100%

401(k) with Employer Match

Professional Development

Training & Orientation Week

Job summary

Caring for Others is seeking a branch operations and care coordination professional in Redmond, OR. You will be the central hub for client communication, scheduling, and ensuring high-quality, compliant services across home-based care.

You will develop care plans, conduct assessments, manage authorizations, and support staffing to maintain consistent coverage. A proactive, organized, and customer-focused approach is essential as you lead caregiver training and ensure branch licensing remains up

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Strong organization and meticulous record-keeping.

Responsibilities

• Serve as the central hub for client communications and branch operations.
• Coordinate care services for timely, compliant delivery to clients at home or by phone.
• Develop service plans and conduct initial and ongoing client assessments.
• Manage authorizations and support billing accuracy.
• Assist staffing to minimize overtime and ensure coverage.
• Maintain branch compliance and licensing documentation.
• Lead caregiver training and prepare intake materials.

Skills

Home care

Care coordination

HIPAA compliance

Customer service

Scheduling software

Team collaboration

Documentation

Tools

Scheduling software

Job description

Caring for Others is seeking a branch operations and care coordination professional in Redmond, OR. You will be the central hub for client communication, scheduling, and ensuring high-quality, compliant services across home-based care.

You will develop care plans, conduct assessments, manage authorizations, and support staffing to maintain consistent coverage. A proactive, organized, and customer-focused approach is essential as you lead caregiver training and ensure branch licensing remains up