Care Operations Leader | Coordination, Compliance & Training

Caring for Portland, LLC; Medford (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

401(k) Retirement Program

Professional Development

Training & Orientation Week

Team support

Job summary

Caring for Portland, LLC in Medford is seeking a care coordination professional to be the central hub for Clients, families, Caregivers, Case Managers, and referrals, delivering high-quality in-home support.

You’ll coordinate services and assessments, manage authorizations for billing accuracy, support scheduling, ensure branch compliance, and lead caregiver onboarding and training, while maintaining HIPAA standards and a warm, professional presence.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.
• Proficient with technology and healthcare management or scheduling systems.
• Experience in assisted living, in-home care, or billing and authorization management a bonus.

Responsibilities

• Deliver 5-star service on every call as the communication hub for Clients, families, Caregivers, Case Managers, and community Referral Partners.
• Coordinate care services for timely, consistent, appropriate delivery to all Clients – both in their homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments.
• Manage authorizations and balancing activities to support billing accuracy.
• Support staffing to minimize overtime, reduce disruptions, and ensure consistent coverage of all scheduled shifts.
• Maintain Branch compliance and licensing documentation.
• Lead weekly Caregiver New Hire training. Prepare welcome materials and intake documentation.

Skills

Organized

Communication

Attention to detail

Time management

HIPAA compliance

Team collaboration

Tech-savvy

Scheduling systems

Client-facing service

Problem solving

Tools

Scheduling software

Healthcare management systems

Job description

Caring for Portland, LLC in Medford is seeking a care coordination professional to be the central hub for Clients, families, Caregivers, Case Managers, and referrals, delivering high-quality in-home support.

You’ll coordinate services and assessments, manage authorizations for billing accuracy, support scheduling, ensure branch compliance, and lead caregiver onboarding and training, while maintaining HIPAA standards and a warm, professional presence.