Healthcare Office Operations Lead

One Medical; Hoboken (NJ); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical, Dental and Vision plans

Pre-Tax commuter benefits

PTO cash outs

Job summary

One Medical is seeking an Office Coordinator (Practice Coordinator) in Hoboken, NJ to lead the onsite team, manage daily clinical operations, and ensure an outstanding patient experience. You will drive staffing, training, scheduling, billing workflows, and facilities management while supporting change and growth within a fast‑growing primary care organization.

The role emphasizes supervision, patient-centered communication, and collaboration with clinical leadership to improve outcomes and

Qualifications

• Experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
• Graduated from an accredited Medical Assistant program (CAAHEP/ABHES or equivalent).
• Active Medical Assistant certification from a recognized body (NHA, AAMA, NCCT, AMCA, NAHP, NCMA, AMT, etc.).
• Proven ability to foster strong, collaborative team dynamics.
• Experience in diverse, multidisciplinary teams.

Responsibilities

• Ensure practice readiness through team check-ins, staffing reviews, and monthly scheduling activities.
• Provide training, coaching, and mentoring to the team.
• Lead daily management and monitor performance metrics.
• Manage inventory, ordering, and waste minimization.
• Support financial health via budget review and revenue cycle understanding.
• Respond to patient feedback and service recovery as needed.
• Collaborate with Clinical Leadership to support quality outcomes and regulatory compliance.
• Maintain high-quality patient interactions and efficient appointment flow.
• Handle front-of-house duties including check-in/out and insurance verification.
• Assist with venipuncture and extended scope clinical tasks as needed.

Skills

Supervisory experience

Customer service

Healthcare experience

Team coaching

Change management

Education

Medical Assistant program accreditation

Medical Assistant certification

Job description

One Medical is seeking an Office Coordinator (Practice Coordinator) in Hoboken, NJ to lead the onsite team, manage daily clinical operations, and ensure an outstanding patient experience. You will drive staffing, training, scheduling, billing workflows, and facilities management while supporting change and growth within a fast‑growing primary care organization.

The role emphasizes supervision, patient-centered communication, and collaboration with clinical leadership to improve outcomes and