Healthcare Office Manager — Patient-Centric Ops Lead

Private Practice; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Private Practice in the New York City Metropolitan Area is seeking an Office Manager to oversee day-to-day on-site operations and support clinicians by maintaining efficient administrative workflows.

Responsibilities include managing schedules, supervising front-desk staff, coordinating patient intake and check-out, handling records and documentation, and supporting billing and insurance processes. The role emphasizes confidentiality, accuracy, and collaborative communication with clinical teams.

Qualifications

• Strong communication and customer service skills to interact with patients, visitors and staff.
• Office administration and administrative assistance skills to manage schedules, records and daily workflows.
• Proficiency with office equipment and related technology to support front-office operations.
• Strong organizational, time management and problem-solving abilities.
• Experience in a medical or healthcare office setting, including familiarity with electronic health records and basic billing processes.
• Ability to maintain confidentiality, work independently, and lead or coordinate a small administrative team.
• High school diploma or equivalent; associate or bachelor's degree in business, healthcare administration, or related field is a plus.

Responsibilities

• Oversee daily on-site office operations in the New York City Metropolitan Area.
• Manage schedules and supervise front-desk workflows.
• Coordinate patient intake and check-out and ensure accurate records and documentation.
• Maintain office supplies and equipment and support billing and insurance processes.
• Implement administrative policies to keep the practice compliant and efficient.
• Lead and support administrative staff and resolve patient and visitor inquiries.
• Collaborate with clinical staff to streamline communication and office procedures.

Skills

Communication

Customer Service

Office Administration

Administrative Assistance

Organizational Skills

Time Management

Problem-Solving

Confidentiality

Education

High school diploma or equivalent

Associate or Bachelor's degree in business or healthcare administration (plus)

Tools

Office Equipment & Technology

Job description

Private Practice in the New York City Metropolitan Area is seeking an Office Manager to oversee day-to-day on-site operations and support clinicians by maintaining efficient administrative workflows.

Responsibilities include managing schedules, supervising front-desk staff, coordinating patient intake and check-out, handling records and documentation, and supporting billing and insurance processes. The role emphasizes confidentiality, accuracy, and collaborative communication with clinical teams.