Healthcare IT Support Specialist - Desktop & Field Tech

nan; Greenwood Village (CO); On-site; USD 3,429,000 - 6,378,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 Weeks)

Job summary

AdventHealth is seeking an IT Support Associate in Greenwood Village, CO. You will communicate with consumers to resolve technical issues and support basic AV and device setup. The role requires familiarity with Microsoft Office, Windows/Mac OS, and device imaging processes.

Responsibilities include basic repairs, coordinating with IT vendors, and maintaining up-to-date tickets. This is a full-time, on-site position with a focus on timely incident resolution.

Qualifications

• Basic troubleshooting and problem-solving skills with supervision.
• Experience with IT support in a healthcare environment preferred.
• Familiarity with Microsoft Office and Windows/Mac operating systems.

Responsibilities

• Communicates with consumers to provide solutions to technical problems.
• Supports audio-video technology at a basic level.
• Performs basic level repairs for company devices.
• Installs consumer-based hardware and software on devices and operating systems.
• Maintains detailed descriptions within internal service ticket system.

Skills

Technical troubleshooting

Customer support

Time management

Problem solving

IT security basics

Networking concepts

Voice/video support

Browser knowledge

OS familiarity

Mobile hardware knowledge

Education

High School Grad or Equiv

Associate

Tools

Workstation management software

Device imaging tools

Job description

AdventHealth is seeking an IT Support Associate in Greenwood Village, CO. You will communicate with consumers to resolve technical issues and support basic AV and device setup. The role requires familiarity with Microsoft Office, Windows/Mac OS, and device imaging processes.

Responsibilities include basic repairs, coordinating with IT vendors, and maintaining up-to-date tickets. This is a full-time, on-site position with a focus on timely incident resolution.