Desktop Support Specialist - IT Helpdesk & AV Setup

Insight Health Systems; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive healthcare benefits

Retirement savings plan

Paid time off and holidays

Professional development opportunities

Employee wellness programs

Job summary

A healthcare organization based in Chicago is seeking a dedicated Desktop Support Technician to join its IT team. This role is vital for providing technical support to ensure the smooth operation of desktop systems. The ideal candidate will possess strong technical skills, a proactive approach to problem-solving, and excellent communication abilities. Key responsibilities include diagnosing technical issues, installing and configuring systems, and training users. This full-time position offers competitive salary and comprehensive benefits.

Qualifications

• 2+ years of experience in desktop support or IT support role.
• Strong technical knowledge of desktop systems and peripherals.
• Experience diagnosing hardware and software issues.

Responsibilities

• Provide first-level support for desktop hardware and software.
• Diagnose and troubleshoot desktop-related issues.
• Install, configure, and maintain desktop operating systems.

Skills

Technical knowledge of desktop hardware

Problem-solving abilities

Communication skills

Knowledge of Windows and MacOS

Experience with Microsoft Office and Office 365

Education

Bachelor's degree in Information Technology or related field

Tools

IT ticketing system

RingCentral

Job description

A healthcare organization based in Chicago is seeking a dedicated Desktop Support Technician to join its IT team. This role is vital for providing technical support to ensure the smooth operation of desktop systems. The ideal candidate will possess strong technical skills, a proactive approach to problem-solving, and excellent communication abilities. Key responsibilities include diagnosing technical issues, installing and configuring systems, and training users. This full-time position offers competitive salary and comprehensive benefits.