Healthcare IT Help Desk Technician - On-Call Support

Grand River Hospital District; Rifle (CO); On-site; USD 29,000 - 39,000; Full time

Job summary

Grand River Health is seeking a Digital Information Systems Help Desk Technician in Rifle, CO. The role provides front-line support for software, hardware, and computer systems through phone, chat, email, and on-site assistance.

The technician troubleshoots, documents issues, resets passwords, and assists with account management while maintaining equipment inventories. The position requires an Associate’s degree (preferred) and up to two years of experience; familiarity with Windows and Mac

Qualifications

• Associate’s degree in computer science or related field preferred.
• 0–2 years of professional experience in a similar role preferred.
• Experience in the healthcare industry is preferred.
• Familiarity with Windows and MAC operating systems.
• Some application support experience, including virus protection and remediation of infected workstations, preferred.
• Hardware troubleshooting experience preferred.

Responsibilities

• Field incoming requests from customers via telephone, email or ticketing system in a professional manner.
• Handle routine issues such as password resets and user account management.
• Document customer information and problem details in the ticketing system.
• Record problem-solving steps and follow up after resolution.
• Assist in maintaining equipment inventory and asset tagging.
• Install desktop software applications and manage desktop images.
• Apply Microsoft patches and antivirus protections to workstations.
• Escalate complex issues to the appropriate technician as needed.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Education

Associate’s degree in computer science or related field

Tools

Windows OS

macOS

Job description

Grand River Health is seeking a Digital Information Systems Help Desk Technician in Rifle, CO. The role provides front-line support for software, hardware, and computer systems through phone, chat, email, and on-site assistance.

The technician troubleshoots, documents issues, resets passwords, and assists with account management while maintaining equipment inventories. The position requires an Associate’s degree (preferred) and up to two years of experience; familiarity with Windows and Mac