Healthcare IT Field Technician: On-Site & Remote Support

HCL Technologies Limited; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

HCL Technologies Limited in the United States is seeking a Field/Deskside Support Technician to ensure clinicians and business users work without interruption. You will deploy devices, resolve incidents, manage assets, and provide on-site technical assistance in healthcare environments.

You'll handle Windows and Mac laptops, Google Workspace/O365, device imaging, enrollment, and basic MDM; manage tickets in ServiceNow, follow ITIL processes, and participate in on-call rotations while supporting

Qualifications

• 2–3 years of deskside/field support experience.
• Strong Windows 10/11 and basic Mac support.
• Experience with ticketing systems (ServiceNow) and ITIL processes.

Responsibilities

• Provide deskside and remote support for Windows and Mac laptops/desktops.
• Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools.
• Perform device imaging, staging, deployment, and post-deployment validation.
• Configure, support, and troubleshoot end-user devices and peripherals.
• Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting.
• Diagnose and resolve hardware, OS, and application issues.
• Manage tickets in ServiceNow or similar ITSM tool including updates and closure.
• Follow ITIL processes for incident, request, and asset handling.
• Assist with new-hire onboarding (accounts, devices, access coordination).
• Ensure accurate asset assignment and updates in the asset management system.
• Perform asset tagging, inventory counts, and stockroom organization.
• Coordinate depot/vendor repairs and warranty replacements.
• Adhere to SLAs, security policies, and compliance standards required in healthcare.
• Participate in rotational on-call and after-hours support when required.

Skills

Windows support

Mac support

ServiceNow

Networking basics

Troubleshooting

Customer service

Teamwork

Tools

ServiceNow

Job description

HCL Technologies Limited in the United States is seeking a Field/Deskside Support Technician to ensure clinicians and business users work without interruption. You will deploy devices, resolve incidents, manage assets, and provide on-site technical assistance in healthcare environments.

You'll handle Windows and Mac laptops, Google Workspace/O365, device imaging, enrollment, and basic MDM; manage tickets in ServiceNow, follow ITIL processes, and participate in on-call rotations while supporting