Desktop Support Pro: Hybrid IT for Healthcare

Colorado Access; Denver (CO); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition reimbursement

Annual bonus program

Paid time off

Job summary

Colorado Access is seeking a Desktop Support Analyst to diagnose and resolve software and hardware incidents, spanning Windows and Mac systems. You will assist users via phone, in person, or remote sessions while deploying and maintaining desktops, laptops, printers, and mobile devices.

With a focus on HIPAA-aware environments, you will document processes, create knowledge articles, and participate in ongoing learning to improve service levels and user satisfaction.

Qualifications

• Bachelor’s degree in IT or equivalent experience.
• Minimum three years’ desktop support experience in healthcare IT preferred.
• Knowledge of AD, GPO, SCCM, and Microsoft 365.

Responsibilities

• Diagnose and resolve hardware, software, and OS incidents (Windows/Mac).
• Provide user support via phone, in person, or remote sessions.
• Setup, configure, deploy, and maintain desktops, laptops, printers, and mobile devices.
• Document procedures and maintain knowledge articles for quick resolution.

Skills

Desktop support

Active directory

Microsoft 365

Customer service

Education

Bachelor's degree in IT

Tools

SCCM

Office 365

Job description

Colorado Access is seeking a Desktop Support Analyst to diagnose and resolve software and hardware incidents, spanning Windows and Mac systems. You will assist users via phone, in person, or remote sessions while deploying and maintaining desktops, laptops, printers, and mobile devices.

With a focus on HIPAA-aware environments, you will document processes, create knowledge articles, and participate in ongoing learning to improve service levels and user satisfaction.