Technical Support Specialist II

Solution for Health International; Nashua (NH); Presencial; USD 52 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision coverage

Short-term disability

Long-term disability

Life insurance

Tuition Reimbursement

403(b) Retirement Savings Plan

Resumo da oferta

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop and application support for staff in a healthcare environment. You will diagnose hardware and software issues, respond to requests via phone, email, and ticketing, and escalate more complex problems to Tier III/IV as needed.

The role requires an Associate’s degree or equivalent in Information Systems or related field, with a preference for a Bachelor’s.

Qualificações

• Associate’s Degree or equivalent in Information Systems or related field required.
• CompTIA A+ certification or equivalent required; industry certifications (Network+, MCP, MCSE) preferred.
• 3–5 years minimum PC support experience in a networked environment; 5+ years healthcare setting preferred.

Responsabilidades

• Provide Tier II desktop and application support for staff, in-person and remote.
• Respond to support requests via ticketing system, email, and phone.
• Diagnose and resolve moderately complex hardware and software issues.
• Triages and escalates more complex problems to Tier III/IV.
• Install and configure desktops, laptops, printers, and peripherals; maintain asset inventory.
• Participate in on-call rotation with potential after-hours work and occasional travel.

Conhecimentos

Tier II desktop support

Remote support capability

Formação académica

Associate’s Degree or equivalent in Information Systems or related field

Bachelor’s Degree or equivalent in Information Systems or related field

Descrição da oferta de emprego

Technical Support Specialist II### Technical Support Specialist IIApply: Nashua, NH: Full time: Posted Today: JR13801Come work at the best place to give and receive care!**Job Description:****Who We Are:**SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms. **About the Job:**The Technical Support Specialist II provides Tier II desktop support for SolutionHealth. The position is responsible for the deployment, on-going maintenance and management of all desktops, laptops, printers, and mobile devices owned by the organization for staff use. In addition, the specialist will be required to provide application support for core desktop applications used within the organization. **What You’ll Do:*** Utilize a variety of tools and applications to diagnose and resolve various complex technical and application issues, in-person and remotely.* Responds to support requests via telephone, email and in-person via the ticketing system.* Analyzes and resolves mildly complex technical problems that arise with application and hardware used by the SolutionHealth user community.* Triages and escalates more complex technical issues to Tier III or Tier IV support teams.* Installs new desktops, laptops, printers and peripheral devices daily for the SolutionHealth end user community.* Maintains accurate inventory of IT assets and equipment for the organization.* Hours vary based on Health System needs and can include nights and/or weekends.* Requires occasional local travel and is part of a rotating 7X24 on-call schedule and may require off hours work. **Who You Are:****Education:** An Associate’s Degree or equivalent in Information Systems or related field required. A Bachelor’s Degree or equivalent in Information Systems or related field preferred. **Licensure/certification:** COMP TIA A+ certification or equivalent required Industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred. **Experience:** A minimum of 3-5 years’ experience supporting PCs in a networked environment required. 5+ years’ experience preferably in a healthcare setting preferred. **Why You’ll Love Us:*** Health, dental, prescription, and vision coverage for full-time & part-time employees* Short-term disability, long-term disability, and life insurance coverage* Competitive pay* Tuition Reimbursement* 403(b) Retirement Savings PlanAnd more**Work Shift:**8AM - 5PM*SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.*