Technical Support Specialist II

85 SolutionHealth; Nashua (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop support and application assistance across desktops, laptops, printers, and mobile devices. You will also deploy equipment, maintain inventory, and support core desktop applications for staff.

The role requires an Associate’s degree (Bachelor’s preferred) and 3–5 years of PC support experience in a networked environment; A+ certification or equivalent is required, with additional certifications favored.

Qualifications

• Associate degree or equivalent in Information Systems or related field required; Bachelor’s degree or equivalent in Information Systems or related field preferred.
• 3–5 years’ experience supporting PCs in a networked environment required; 5+ years in healthcare setting preferred.
• COMP TIA A+ certification or equivalent required; industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred.

Responsibilities

• Diagnose and resolve complex technical and application issues, in-person and remotely.
• Respond to support requests via telephone, email and in-person via the ticketing system.
• Analyze and resolve mildly complex technical problems with applications and hardware.
• Triages and escalates complex issues to Tier III or IV support teams.
• Install new desktops, laptops, printers and peripherals daily for end users.
• Maintain accurate inventory of IT assets and equipment.
• Hours vary based on Health System needs; may include nights/weekends.
• Occasional local travel; rotating 7X24 on-call schedule; may require off-hours work.

Skills

Tier II desktop support

Remote and in-person support

Ticketing system

Inventory management

On-call rotation

Education

Associate's Degree in Information Systems

Bachelor's Degree preferred

CompTIA A+ certification

Network+

MCP

MCSA

MCSE

Tools

Ticketing system

Job description

Come work at the best place to give and receive care! Job Description:

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Technical Support Specialist II provides Tier II desktop support for SolutionHealth. The position is responsible for the deployment, on-going maintenance and management of all desktops, laptops, printers, and mobile devices owned by the organization for staff use. In addition, the specialist will be required to provide application support for core desktop applications used within the organization.

What You’ll Do:

• Utilize a variety of tools and applications to diagnose and resolve various complex technical and application issues, in-person and remotely.
• Responds to support requests via telephone, email and in-person via the ticketing system.
• Analyzes and resolves mildly complex technical problems that arise with application and hardware used by the SolutionHealth user community.
• Triages and escalates more complex technical issues to Tier III or Tier IV support teams.
• Installs new desktops, laptops, printers and peripheral devices daily for the SolutionHealth end user community.
• Maintains accurate inventory of IT assets and equipment for the organization.
• Hours vary based on Health System needs and can include nights and/or weekends.
• Requires occasional local travel and is part of a rotating 7X24 on-call schedule and may require off hours work.

Who You Are:

• Education: An Associate's Degree or equivalent in Information Systems or related field required. A Bachelor's Degree or equivalent in Information Systems or related field preferred.
• Licensure/certification: COMP TIA A+ certification or equivalent required Industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred.
• Experience: A minimum of 3-5 years' experience supporting PCs in a networked environment required. 5+ years' experience preferably in a healthcare setting preferred.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more

Work Shift:

8AM - 5PM SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.