Healthcare Call Center & Scheduling Specialist

UC San Diego Health; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

UC San Diego Health is seeking a Call Center Specialist to be the first contact for patients scheduling appointments. Under the Clinic Manager, you will answer a high volume of calls, register patients, and coordinate authorizations and referrals across Hillcrest and La Jolla campuses.

The position requires at least three years in a large healthcare call center, excellent communication, confidentiality, and the ability to navigate multiple systems while delivering outstanding patient service.

Qualifications

• Three years of related experience in a large healthcare setting.
• Knowledge of third-party payors including federal, state, and private health plans.
• Call Center experience.
• Strong problem-solving ability with good judgment.
• Ability to work across multiple systems during calls.
• Excellent communication skills, verbal and written.
• Professionalism, credibility, and accountability.
• Strong organizational skills with prioritization under limited supervision.
• Ability to maintain strict confidentiality.

Responsibilities

• Answer a high volume of calls and schedule appointments.
• Register patients and process authorizations and referrals.
• Coordinate care across Hillcrest and La Jolla campuses.
• Serve as a resource for patients, physicians, staff, and managers.

Skills

Call center experience

Customer service

Communication skills

Problem solving

Multisystem navigation

Confidentiality

Organization

Tools

EPIC

ORSOS

PCIS

IDX

Job description

UC San Diego Health is seeking a Call Center Specialist to be the first contact for patients scheduling appointments. Under the Clinic Manager, you will answer a high volume of calls, register patients, and coordinate authorizations and referrals across Hillcrest and La Jolla campuses.

The position requires at least three years in a large healthcare call center, excellent communication, confidentiality, and the ability to navigate multiple systems while delivering outstanding patient service.