Healthcare Front Desk & Scheduling Specialist

HHM Health; Little Elm (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

HHM Health is seeking a Front Office Assistant for the Little Elm area. This role is the first contact for patients and families, delivering exceptional customer service in a child-friendly clinic environment.

You will manage front desk operations, support administrative tasks, and help create a welcoming, organized clinic experience. Qualifications include a high school diploma, at least 1 year in a related setting, strong MS Office skills, and experience with eCW EMR.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of related experience in a clinic.
• Strong Microsoft Office skills: Outlook, Teams, Word, PowerPoint and Excel.
• Experience with eCW or similar electronic medical record system.
• Bilingual English/Spanish is a plus.
• Ability to provide service excellence.

Responsibilities

• Create a welcoming environment for patients and visitors.
• Ensure patient waiting area is clean, organized, and welcoming to all.
• Treat all patients and guests with courtesy and respect by phone and in person.
• Ensure our patients are scheduled for care and tended to in a timely manner.
• Partner with medical staff and care teams to resolve patient concerns.
• Collaborate with enrollment and care teams to ensure a new patient experience.
• Verify insurance coverage and financial assistance available for patients.
• Ensure patients are up to date with accounts.

Skills

Customer service

Communication skills

Confidentiality

Self-motivated

Independent work

Education

High school diploma

Tools

MS Office Suite

eCW EMR

Job description

HHM Health is seeking a Front Office Assistant for the Little Elm area. This role is the first contact for patients and families, delivering exceptional customer service in a child-friendly clinic environment.

You will manage front desk operations, support administrative tasks, and help create a welcoming, organized clinic experience. Qualifications include a high school diploma, at least 1 year in a related setting, strong MS Office skills, and experience with eCW EMR.