Front Office Assistant

Healing Hands Ministries Inc; Dallas (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Vision, dental and life insurance

401(k) with employer match

Paid time off

Paid holidays

EAP

Caregivers fund

Job summary

HHM Health in Dallas, TX is seeking a Front Office Assistant to join our Family Practice team. This full-time clerical role handles front desk operations, patient intake, scheduling, and insurance verification in a child-friendly healthcare setting.

You will support administrative tasks, collaborate with care teams, and ensure a welcoming clinic experience while maintaining confidentiality and a professional demeanor.

Qualifications

• High school diploma or equivalent.
• At least 1 year of related experience; community-based clinic preferred.
• Strong MS Office skills (Outlook, Teams, Word, PowerPoint, Excel).
• Experience with eCW or similar electronic medical record system.
• Comfort interacting with all individuals.
• Bilingual English/Spanish a plus.

Responsibilities

• Create a welcoming environment for patients and visitors.
• Ensure waiting area is clean, organized, and welcoming.
• Treat all patients with courtesy and respect by phone and in person.
• Schedule patient care and ensure timely attention.
• Collaborate with medical staff to resolve patient concerns.
• Coordinate with enrollment and care teams for new patient experiences.
• Verify insurance coverage and available financial assistance, and keep accounts up to date.

Skills

Customer service

Communication skills

Confidentiality

Self-starter

Bilingual (English/Spanish)

Professional demeanor

Education

High school diploma or equivalent

Tools

MS Office Suite

eCW EMR

Outlook

Teams

Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office Assistant

Full Time Clerical Dallas, TX, US

2 days ago Requisition ID: 1381

Salary Range: $17.00 To $20.00 Hourly

At HHM Health, our mission is to provide high quality and compassionate healthcare to all. Our vision is to be the best patient-focused health center providing personalized physical, mental, and spiritual care for every individual. We are led by our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). Together, our CARES-givers are making a difference in Dallas and surrounding communities.

Opportunities available in South Dallas

We are seeking a Front Office Assistant with a passion for service excellence to join our Family Practice team in the South Dallas area. The Front Office Assistant serves as the first point of contact for patients and families, providing exceptional customer service in a child-friendly healthcare environment. This role manages front desk operations, supports administrative functions, and ensures a welcoming, organized, and efficient clinic experience.

Here's a sneak peek at what you'll do :

• Create a welcoming environment for patients and visitors
• Ensure patient waiting area is clean, organized, and welcoming to all.
• Treat all patients and guests with courtesy and respect by phone and in person.
• Ensure our patients are scheduled for care and tended to in a timely manner.
• Partner with medical staff and care teams to resolve patient concerns.
• Collaborate with our enrollment and care teams to ensure a new patient experience.
• Verify insurance coverage and financial assistance available for patients
• Ensure patients are up to date with accounts

What you need to succeed

To be a productive member of our team, you will have a pleasant and professional demeanor, be a self-starter, have the ability to work independently, strong communication skills and the ability to preserve confidentiality. You will also have the following:

• High school diploma or equivalent
• At least one (1) year of related experience, prior experience in a community-based clinic is preferred
• Strong MS Office Suite skills (Outlook, Teams, Word, PowerPoint and Excel)
• Experience with eCW or similar electronic medical record system
• Comfort level interacting with all individuals
• Passion for providing service excellent
• Bilingual (English/Spanish) a plus

What We Offer

At HHM Health, our mission starts with caring for people and that includes you. We believe that when our team feels supported, valued, and healthy, they can make the greatest impact in the communities we serve. That's why we invest in our employees’ well-being with free vision, dental, and life insurance, plus competitive medical premiums.

Our full-time team members also receive a robust benefits package designed to empower you to thrive- at work, at home, and in your purpose so you can focus on what matters most: delivering compassionate, high-quality care to every patient.

• Health Savings Account
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and match 50% of the next 2% (contribute 5% to get 4% matched). 100% vested upon enrollment.
• Generous time off plan for full-time employees (Health and wellness + Paid time +Volunteer Days)
• Paid Holidays
• Accidental Death & Dismemberments (ADD) plan
• Short-term & Long-term Disability
• Employee Assistance Programs (EAP)
• HHM CARES Fund (employee emergency relief fund)

We're battling the Dallas Community's Healthcare Crisis

At HHM Health, our mission is to provide quality healthcare to all in the growing DFW Metroplex. Our vision is to be the best patient-focused health center providing holistic care. We exemplify our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart) to provide a positive & meaningful patient experience to all in Dallas and the surrounding counties.

HHM Health is committed to providing equal employment opportunity to all individuals regardless of their race, color, religion, gender identity and expression, age, sexual orientation, national origin, disability, veteran status, marital status, or any other characteristic protected by federal, state or local law. HHM Health hires and promotes based solely on the qualifications of the individual and the essential functions of the job being filled.

No third-party recruitment agencies please.