Front Office Assistant

Evolving Solution Services; Dallas (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health Savings Account

403(b) retirement plan with matching

Paid time off and volunteer days

Vision, dental, life insurance (free)

Job summary

HHM Health in Mesquite, TX seeks a Front Office Assistant to be the first point of contact for patients and families, delivering exceptional service in a child-friendly clinic environment. You will manage front desk operations and support administrative functions to ensure a welcoming, organized experience.

The role requires a pleasant, professional demeanor, the ability to work independently, strong communication skills, and confidentiality.

Qualifications

• High school diploma or equivalent.
• At least 1 year of related experience, preferably in a community-based clinic.
• Strong MS Office Suite skills (Outlook, Teams, Word, PowerPoint and Excel).
• Experience with eCW or similar electronic medical record system.
• Comfort level interacting with all individuals; customer service oriented.
• Bilingual English/Spanish a plus.

Responsibilities

• Create a welcoming environment for patients and visitors.
• Ensure waiting area is clean, organized, and welcoming.
• Treat patients with courtesy and respect by phone and in person.
• Ensure patients are scheduled for care and tended to in a timely manner.
• Partner with medical staff to resolve patient concerns.
• Collaborate with enrollment and care teams to enhance the new patient experience.
• Verify insurance coverage and financial assistance available for patients.
• Ensure patients are up to date with accounts.

Skills

Communication skills

Self-starter

Ability to work independently

Confidentiality

Education

High school diploma or equivalent

Tools

MS Office Suite

eCW EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office Assistant

3 days ago Requisition ID: 1351

Salary Range: $17.00 To $20.00 Annually

At HHM Health, our mission is to provide high quality and compassionate healthcare to all. Our vision is to be the best patient-focused health center providing personalized physical, mental, and spiritual care for every individual. We are led by our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). Together, our CARES-givers are making a difference in Dallas and surrounding communities.

Opportunities available in Mesquite

We are seeking a Front Office Assistant with a passion for service excellence to join our Family Medicine team in the Mesquite area. The Pediatric Front Office Assistant serves as the first point of contact for patients and families, providing exceptional customer service in a child-friendly healthcare environment. This role manages front desk operations, supports administrative functions, and ensures a welcoming, organized, and efficient clinic experience.

Location: 4550 Gus Thommason Rd. Mesquite 75150

Here's a sneak peek at what you'll do :

• Create a welcoming environment for patients and visitors
• Ensure patient waiting area is clean, organized, and welcoming to all.
• Treat all patients and guests with courtesy and respect by phone and in person.
• Ensure our patients are scheduled for care and tended to in a timely manner.
• Partner with medical staff and care teams to resolve patient concerns.
• Collaborate with our enrollment and care teams to ensure a new patient experience.
• Verify insurance coverage and financial assistance available for patients
• Ensure patients are up to date with accounts

What you need to succeed

To be a productive member of our team, you will have a pleasant and professional demeanor, be a self-starter, have the ability to work independently, strong communication skills and the ability to preserve confidentiality. You will also have the following:

• High school diploma or equivalent
• At least one (1) year of related experience, prior experience in a community-based clinic is preferred
• Strong MS Office Suite skills (Outlook, Teams, Word, PowerPoint and Excel)
• Experience with eCW or similar electronic medical record system
• Comfort level interacting with all individuals
• Passion for providing service excellent
• Bilingual (English/Spanish) a plus

What We Offer

At HHM Health, the health and well-being of our employees matters just as much as that of our patients. We offer free employee coverage for vision, dental, and life insurance; and competitive medical premiums. Additionally, our full-time employees are eligible for the following:

• Health Savings Account
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% andmatch50% of the next 2% (contribute 5% to get 4% matched). 100% vested upon enrollment.
• Generous paid time off plan for full-time employees (Health & Wellness + Paid time +Volunteer Days)
• Accidental Death & Dismemberments (ADD) plan
• Short-term & Long-term Disability
• Employee Assistance Programs (EAP)
• HHM CARES Fund (employee emergency relief fund)

We're battling the Dallas Community's Healthcare Crisis

At HHM Health, our mission is to provide quality healthcare to all in the growing DFW Metroplex. Our vision is to be the best patient-focused health center providing holistic care. We exemplify our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart) to provide a positive & meaningful patient experience to all in Dallas and the surrounding counties.

Equal Opportunity Employer

HHM Health is committed to providing equal employment opportunity to all individuals regardless of their race, color, religion, gender identity and expression, age, sexual orientation, national origin, disability, veteran status, marital status or any other characteristic protected by federal, state or local law. HHM Health hires and promotes based solely on the qualifications of the individual and the essential functions of the job being filled.