Front Office Assistant

HHM Health; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Savings Account

403(b) retirement savings plan

Generous paid time off

Employee Assistance Programs (EAP)

Job summary

HHM Health in Dallas is seeking a dedicated Front Office Assistant to join our Family Medicine team. This role serves as the first point of contact for patients, ensuring exceptional customer service in a friendly healthcare environment. Responsibilities include managing front desk operations, verifying insurance, and collaborating with medical staff to address patient concerns.

The ideal candidate will have a high school diploma, strong communication skills and a passion for service excellence. Join us in making a difference in our community!

Qualifications

• At least one year of related experience, preferably in a community-based clinic.
• Pleasant and professional demeanor.
• Ability to work independently.

Responsibilities

• Create a welcoming environment for patients and visitors.
• Verify insurance coverage for patients.
• Manage front desk operations and administrative support.

Skills

Strong MS Office Suite skills

Communication skills

Customer service excellence

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

eCW or similar electronic medical record system

Job description

At HHM Health, our mission is to provide high quality and compassionate healthcare to all. Our vision is to be the best patient-focused health center providing personalized physical, mental, and spiritual care for every individual. We are led by our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). Together, our CARES-givers are making a difference in Dallas and surrounding communities.

Opportunities available in the heart of Dallas

We are seeking a Front Office Assistant with a passion for service excellence to join our Family Medicine team in the South Dallas area. The Front Office Assistant serves as the first point of contact for patients and families, providing exceptional customer service in a child-friendly healthcare environment. This role manages front desk operations, supports administrative functions, and ensures a welcoming, organized, and efficient clinic experience.

Here’s a sneak peek at what you’ll do:

• Create a welcoming environment for patients and visitors
• Ensure patient waiting area is clean, organized, and welcoming to all.
• Treat all patients and guests with courtesy and respect by phone and in person.
• Ensure our patients are scheduled for care and tended to in a timely manner.
• Partner with medical staff and care teams to resolve patient concerns.
• Collaborate with our enrollment and care teams to ensure a new patient experience.
• Verify insurance coverage and financial assistance available for patients
• Ensure patients are up to date with accounts

What you need to succeed

To be a productive member of our team, you will have a pleasant and professional demeanor, be a self‑starter, have the ability to work independently, strong communication skills and the ability to preserve confidentiality. You will also have the following:

• High school diploma or equivalent
• At least one (1) year of related experience, prior experience in a community‑based clinic is preferred
• Strong MS Office Suite skills (Outlook, Teams, Word, PowerPoint and Excel)
• Experience with eCW or similar electronic medical record system
• Comfort level interacting with all individuals
• Passion for providing service excellence
• Bilingual (English/Spanish) a plus

What We Offer

At HHM Health, the health and well‑being of our employees matter just as much as that of our patients. We offer free employee coverage for vision, dental, and life insurance; and competitive medical premiums. Additionally, our full‑time employees are eligible for the following:

• Health Savings Account
• 403(b) retirement savings plan with dollar‑for‑dollar matching up to 3% and 50% of the next 2% (contribute 5% to get 4% matched). 100% vested upon enrollment.
• Generous paid time off plan for full‑time employees (Health & Wellness + Paid time + Volunteer Days)
• Accidental Death & Dismemberments (ADD) plan
• Short‑term & Long‑term Disability
• Employee Assistance Programs (EAP)
• HHM CARES Fund (employee emergency relief fund)

Equal Opportunity Employer

HHM Health is committed to providing equal employment opportunity to all individuals regardless of their race, color, religion, gender identity and expression, age, sexual orientation, national origin, disability, veteran status, marital status or any other characteristic protected by federal, state or local law. HHM Health hires and promotes based solely on the qualifications of the individual and the essential functions of the job being filled.