Front Office Assistant (PRN)

HHM Health; Dallas (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

HHM Health in Little Elm, TX is hiring a Front Office Assistant to join our Women’s Health team. You’ll be the first point of contact, delivering exceptional service in a child-friendly environment and helping to ensure a welcoming, organized clinic experience.

You’ll manage front desk tasks, schedule appointments, verify insurance, and coordinate with care teams to support a smooth new-patient experience. The role requires a high school diploma, at least one year of related experience, and

Qualifications

• High school diploma or equivalent.
• At least one year of related experience; community-based clinic is preferred.
• Strong MS Office Suite skills.
• Experience with eCW or similar electronic medical record system.
• Comfort level interacting with all individuals.
• Passion for providing service excellence.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Create a welcoming environment for patients and visitors.
• Ensure patient waiting area is clean, organized, and welcoming to all.
• Treat all patients and guests with courtesy and respect by phone and in person.
• Ensure our patients are scheduled for care and tended to in a timely manner.
• Partner with medical staff and care teams to resolve patient concerns.
• Collaborate with our enrollment and care teams to ensure a new patient experience.
• Verify insurance coverage and financial assistance available for patients.
• Ensure patients are up to date with accounts.

Skills

MS Office proficiency

Bilingual (English/Spanish)

Customer service oriented

Education

High school diploma or equivalent

Tools

eCW or similar EMR

Job description

We're Humanizing Healthcare

At HHM Health, our mission is to provide high quality and compassionate healthcare to all. Our vision is to be the best patient-focused health center providing personalized physical, mental, and spiritual care for every individual. We are led by our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). Together, our CARES-givers are making a difference in Dallas and surrounding communities.

Opportunities available in Little Elm

We are seeking a Front Office Assistant with a passion for service excellence to join our Women's Health team in the Little Elm area. The Front Office Assistant serves as the first point of contact for patients and families, providing exceptional customer service in a child-friendly healthcare environment. This role manages front desk operations, supports administrative functions, and ensures a welcoming, organized, and efficient clinic experience.

Location: Little Elm, TX (1911 FM 423 Suite 100 Little Elm TX)

Here's a Sneak Peek At What You'll Do

• Create a welcoming environment for patients and visitors
• Ensure patient waiting area is clean, organized, and welcoming to all.
• Treat all patients and guests with courtesy and respect by phone and in person.
• Ensure our patients are scheduled for care and tended to in a timely manner.
• Partner with medical staff and care teams to resolve patient concerns.
• Collaborate with our enrollment and care teams to ensure a new patient experience.
• Verify insurance coverage and financial assistance available for patients
• Ensure patients are up to date with accounts

What you need to succeed

Skills

• High school diploma or equivalent
• At least one (1) year of related experience, prior experience in a community-based clinic is preferred
• Strong MS Office Suite skills (Outlook, Teams, Word, PowerPoint and Excel)
• Experience with eCW or similar electronic medical record system
• Comfort level interacting with all individuals
• Passion for providing service excellent
• Bilingual (English/Spanish) a plus

We’re battling the Dallas Community’s Healthcare Crisis

At HHM Health, our mission is to provide quality healthcare to all in the growing DFW Metroplex. Our vision is to be the best patient-focused health center providing holistic care. We exemplify our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart) to provide a positive & meaningful patient experience to all in Dallas and the surrounding counties.

Equal Opportunity Employer

HHM Health is committed to providing equal employment opportunity to all individuals regardless of their race, color, religion, gender identity and expression, age, sexual orientation, national origin, disability, veteran status, marital status or any other characteristic protected by federal, state or local law. HHM Health hires and promotes based solely on the qualifications of the individual and the essential functions of the job being filled.

To learn more about how we’re making a difference, visit us online at: https://www.hhmhealth.org/