Front Office Assistant (PRN)

HHM Health; Little Elm (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

HHM Health is seeking a Front Office Assistant for the Little Elm area. This role is the first contact for patients and families, delivering exceptional customer service in a child-friendly clinic environment.

You will manage front desk operations, support administrative tasks, and help create a welcoming, organized clinic experience. Qualifications include a high school diploma, at least 1 year in a related setting, strong MS Office skills, and experience with eCW EMR.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of related experience in a clinic.
• Strong Microsoft Office skills: Outlook, Teams, Word, PowerPoint and Excel.
• Experience with eCW or similar electronic medical record system.
• Bilingual English/Spanish is a plus.
• Ability to provide service excellence.

Responsibilities

• Create a welcoming environment for patients and visitors.
• Ensure patient waiting area is clean, organized, and welcoming to all.
• Treat all patients and guests with courtesy and respect by phone and in person.
• Ensure our patients are scheduled for care and tended to in a timely manner.
• Partner with medical staff and care teams to resolve patient concerns.
• Collaborate with enrollment and care teams to ensure a new patient experience.
• Verify insurance coverage and financial assistance available for patients.
• Ensure patients are up to date with accounts.

Skills

Customer service

Communication skills

Confidentiality

Self-motivated

Independent work

Education

High school diploma

Tools

MS Office Suite

eCW EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $17.00 To $20.00 Hourly

At HHM Health, our mission is to provide high quality and compassionate healthcare to all. Our vision is to be the best patient-focused health center providing personalized physical, mental, and spiritual care for every individual. We are led by our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). Together, our CARES-givers are making a difference in Dallas and surrounding communities.

Opportunities available in Little Elm

We are seeking a Front Office Assistant with a passion for service excellence to join our Women's Health team in the Little Elm area. The Front Office Assistant serves as the first point of contact for patients and families, providing exceptional customer service in a child-friendly healthcare environment. This role manages front desk operations, supports administrative functions, and ensures a welcoming, organized, and efficient clinic experience.

Location: Little Elm, TX (1911 FM 423 Suite 100 Little Elm TX)

Here’s a sneak peek at what you’ll do :

• Create a welcoming environment for patients and visitors
• Ensure patient waiting area is clean, organized, and welcoming to all.
• Treat all patients and guests with courtesy and respect by phone and in person.
• Ensure our patients are scheduled for care and tended to in a timely manner.
• Partner with medical staff and care teams to resolve patient concerns.
• Collaborate with our enrollment and care teams to ensure a new patient experience.
• Verify insurance coverage and financial assistance available for patients
• Ensure patients are up to date with accounts

What you need to succeed

To be a productive member of our team, you will have a pleasant and professional demeanor, be a self-starter, have the ability to work independently, strong communication skills and the ability to preserve confidentiality. You will also have the following:

• High school diploma or equivalent
• At least one (1) year of related experience, prior experience in a community-based clinic is preferred
• Strong MS Office Suite skills (Outlook, Teams, Word, PowerPoint and Excel)
• Experience with eCW or similar electronic medical record system
• Comfort level interacting with all individuals
• Passion for providing service excellent
• Bilingual (English/Spanish) a plus

We’re battling the Dallas Community’s Healthcare Crisis

At HHM Health, our mission is to provide quality healthcare to all in the growing DFW Metroplex. Our vision is to be the best patient-focused health center providing holistic care. We exemplify our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart) to provide a positive & meaningful patient experience to all in Dallas and the surrounding counties.

Equal Opportunity Employer

HHM Health is committed to providing equal employment opportunity to all individuals regardless of their race, color, religion, gender identity and expression, age, sexual orientation, national origin, disability, veteran status, marital status or any other characteristic protected by federal, state or local law. HHM Health hires and promotes based solely on the qualifications of the individual and the essential functions of the job being filled.