Healthcare Front Desk & Scheduling Specialist

Heywood Medical Group; Athol (MA); On-site; USD 25,000 - 40,000; Full time

Job summary

Heywood Healthcare in Athol, MA is seeking a patient services clerk to support front desk operations. You will handle phone calls, check-in patients, schedule appointments, verify insurance, process referrals, and manage deposits with care and accuracy.

The role emphasizes strong communication, reliability, and the ability to work across Heywood sites as needed. A friendly, professional demeanor and teamwork are essential.

Qualifications

• High School diploma or equivalent required.
• 1 year of experience in a medical office preferred.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Ability to prioritize tasks in a busy environment.
• General comfort with computers; knowledge of EMR preferred.
• Knowledge of medical terminology preferred.
• Must be able to work flexible shifts; some evenings & weekends may be required.

Responsibilities

• Answers phones, schedules in-office appointments, takes messages accurately and routes appropriately.
• Arrives patients, verifies required fields, documents information in EMR and completes check-in.
• Collects copays/payments and reconciles daily deposits.
• Verifies insurance coverage and eligibility; resolves issues prior to visits when possible.
• Performs clerical tasks: typing, filing, scheduling, phone calls and related duties.
• Processes incoming faxes and daily mail; manages referrals and prior authorizations.
• Schedules and coordinates patient visits and procedures for inpatients and outpatients.
• Maintains inventory and restocks supplies as needed.

Skills

Phone etiquette

Customer service

Task prioritization

Computer skills

EMR knowledge

Medical terminology (preferred)

Flexible shifts

Reliable transportation

Education

High school diploma or equivalent

Job description

Heywood Healthcare in Athol, MA is seeking a patient services clerk to support front desk operations. You will handle phone calls, check-in patients, schedule appointments, verify insurance, process referrals, and manage deposits with care and accuracy.

The role emphasizes strong communication, reliability, and the ability to work across Heywood sites as needed. A friendly, professional demeanor and teamwork are essential.