Medical Office Front Desk & Scheduling Specialist

Heywood Medical Group; Gardner (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

Heywood Healthcare is seeking an Office Assistant in Gardner, MA. You will answer phones, check-in patients, schedule appointments, verify insurance, and manage daily deposits. You will contribute to patient satisfaction initiatives and work across multiple locations as needed.

Training and compliance with policies are required to maintain smooth operations. The role involves handling administrative duties, EMR documentation, and ensuring patient confidentiality while supporting a busy practice

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of experience in a medical office is preferred.
• Excellent written and verbal communication skills are essential.
• Excellent customer service and ability to prioritize tasks are required.
• Familiarity with Electronic Medical Records and medical terminology is preferred.
• Must be able to work flexible shifts and travel between locations as needed.
• Reliable transportation is required for travel between Heywood locations.

Responsibilities

• Answer phones and route messages accurately.
• Check-in patients and verify up-to-date information.
• Schedule in-office and outpatient appointments.
• Verify insurance and eligibility; obtain prior authorizations as needed.
• Process deposits and collect copays/payments; reconcile daily deposits.
• Complete paperwork and maintain EMR documentation.
• Assist with referrals, reminders, and patient communications.
• Support inventory and general office duties as required.

Skills

Excellent written and verbal comms

Excellent customer service

Prioritize tasks

Computer literacy

EMR familiarity

Medical terminology

Flexible shifts

Interpersonal skills

Education

High School diploma or equivalent

1 year medical office experience

Job description

Heywood Healthcare is seeking an Office Assistant in Gardner, MA. You will answer phones, check-in patients, schedule appointments, verify insurance, and manage daily deposits. You will contribute to patient satisfaction initiatives and work across multiple locations as needed.

Training and compliance with policies are required to maintain smooth operations. The role involves handling administrative duties, EMR documentation, and ensuring patient confidentiality while supporting a busy practice