Surgical Scheduler & Referral Coordinator

Heywood Healthcare Inc.; Gardner, Northern (MA, KY); Hybrid; USD 26,000 - 37,000; Full time

Job summary

Heywood Healthcare in Massachusetts is looking for an Office Assistant II to support surgical scheduling and referral processing. You will schedule surgeries, coordinate appointments, verify insurance, and handle patient communications with accuracy and care.

This role requires strong organizational skills, experience with EMR systems, and the ability to manage multiple tasks in a fast-paced ambulatory setting. Join a team that values reliability and patient-centered service.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Ability to prioritize tasks in a busy environment.
• General comfort level with computers/technology and ability to learn programs as needed.

Responsibilities

• Answers telephones, schedules in office appointments, takes messages accurately and routes appropriately.
• Verifies insurance coverage and eligibility and negates issues prior to patient visit when possible.
• Registers patients utilizing computer-based registration/scheduling system.
• Processes Medical Records inbound/outbound according to guidelines.
• Maintains records, reports and logs as required.

Skills

Communication

Customer service

Task prioritization

Tech literacy

EMR knowledge

Education

High School diploma or equivalent

Job description

Heywood Healthcare in Massachusetts is looking for an Office Assistant II to support surgical scheduling and referral processing. You will schedule surgeries, coordinate appointments, verify insurance, and handle patient communications with accuracy and care.

This role requires strong organizational skills, experience with EMR systems, and the ability to manage multiple tasks in a fast-paced ambulatory setting. Join a team that values reliability and patient-centered service.