Gastro Office Scheduler & Referrals Specialist

Heywood Healthcare Inc.; Gardner, Northern (MA, KY); Hybrid; USD 54,443,000 - 76,965,000; Full time

Job summary

Heywood Healthcare Inc. seeks an Office Assistant II to support scheduling surgeries and referrals, manage prior authorizations, and handle front-office duties in a fast-paced medical office.

You will coordinate procedures, respond to scheduling changes, and maintain accurate records in the EMR system. Responsibilities include scheduling, check-in, collecting copays, verifying insurance, and supporting both in-office and hospital procedures.

Qualifications

• High School diploma or equivalent required.
• Three (3) years of experience in a medical office preferred.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks in a busy environment.
• Knowledge of Electronic Medical Records preferred.

Responsibilities

• Answers telephones, schedules in-office appointments and routes messages.
• Completes tasks in clinical inbox/practice buckets accurate and timely.
• Maintains patient registration and check-in workflow in EMR.
• Verifies insurance coverage and eligibility; obtains authorizations as needed.
• Performs various clerical duties and processes incoming faxes/daily mail.

Skills

Customer service

Communication skills

Prior authorization

EMR knowledge

Education

High School diploma

Tools

EMR software

Job description

Heywood Healthcare Inc. seeks an Office Assistant II to support scheduling surgeries and referrals, manage prior authorizations, and handle front-office duties in a fast-paced medical office.

You will coordinate procedures, respond to scheduling changes, and maintain accurate records in the EMR system. Responsibilities include scheduling, check-in, collecting copays, verifying insurance, and supporting both in-office and hospital procedures.