Healthcare Front Desk Specialist I

Hilltown Community Health Center; Amherst (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

Hilltown Community Health Center in Amherst, Massachusetts is seeking a dedicated clerical support staff member to assist patients and staff. Responsibilities include managing phone calls, scheduling appointments, and handling patient interactions with professionalism.

The ideal candidate will possess a high school diploma, computer skills, and prior experience in a medical/dental setting is preferred. This role demands strict confidentiality in handling patient information. A professional demeanor is essential.

Qualifications

• Previous experience in a medical/dental office desirable.
• Ability to maintain strict confidentiality of patient information.
• Must be well organized and professional.

Responsibilities

• Answers and directs incoming phone calls and schedules appointments.
• Greets and checks patients in/out professionally.
• Tracks clinical issues and initiates patient billing.
• Collects payments for patient services.
• Processes all incoming/outgoing mail.

Skills

Computer experience/skills

Well organized

Confidentiality maintenance

Education

High school diploma or equivalent

Job description

Hilltown Community Health Center in Amherst, Massachusetts is seeking a dedicated clerical support staff member to assist patients and staff. Responsibilities include managing phone calls, scheduling appointments, and handling patient interactions with professionalism.

The ideal candidate will possess a high school diploma, computer skills, and prior experience in a medical/dental setting is preferred. This role demands strict confidentiality in handling patient information. A professional demeanor is essential.