Healthcare Front Desk Specialist | Patient Concierge

Spectrum Health Systems; Grafton (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision insurances/addl

Company-paid life insurance

Generous PTO accrual

Tuition reimbursement/loan repayment

401k with company match

Discounts on services/entertainment

Job summary

Spectrum Health Systems is seeking a Receptionist for its Westborough, MA site. The role involves greeting guests, answering calls, handling admissions-related tasks, and maintaining a professional front desk presence in a healthcare setting.

You will handle confidential information with discretion, coordinate check-ins, and support ongoing operations in the CSS program. Strong communication, reliability, and customer service are essential for daily duties and patient interactions.

Qualifications

• Must have a high school diploma and/or GED.
• 1-2 years of front desk experience; hotel experience is highly desirable.
• Must possess a high level of communication and excellent customer service skills.
• Experience with billing or admissions processes in a healthcare setting are highly desirable.

Responsibilities

• Provide the highest quality customer service at all times with a friendly, courteous demeanor.
• Handle confidential information in HIPAA-compliant manner.
• Answer and route calls accurately and take messages.
• Greet guests and complete check-in procedures using manual and computerized methods.
• Receive and transmit mail, packages and messages for clients.
• Keep lobby and desk area clean and presentable.
• Perform other duties as assigned by management.
• Demonstrate honesty and integrity in care of clients and facility property.
• Arrive on time and adhere to attendance policies.
• Prioritize tasks and complete duties within allotted time.
• Maintain knowledge of the program’s emergency plan and security procedures.
• Participate in mandatory trainings and in-service sessions.

Skills

Communication skills

Customer service

Front desk experience

HIPAA compliance

Education

High School diploma / GED

Job description

Spectrum Health Systems is seeking a Receptionist for its Westborough, MA site. The role involves greeting guests, answering calls, handling admissions-related tasks, and maintaining a professional front desk presence in a healthcare setting.

You will handle confidential information with discretion, coordinate check-ins, and support ongoing operations in the CSS program. Strong communication, reliability, and customer service are essential for daily duties and patient interactions.