Patient Services Coordinator (Medical Office)

Heywood Healthcare Inc.; Athol, Northern (MA, KY); Hybrid; USD 25,000 - 40,000; Full time

Job summary

Heywood Healthcare is seeking a Medical Office Assistant to support patient intake, phone coverage, appointment scheduling, insurance verification, and referrals. You will greet patients, collect forms, enter data in the EMR, process deposits, and help maintain a welcoming, compliant front desk.

This role requires strong communication, accuracy, and flexibility to cover multiple locations as needed. Hours are 40 per week, days Monday through Friday with specific start times; compensation ranges

Qualifications

• High School diploma or equivalent required.
• One year of medical office experience preferred.
• Excellent written and verbal communication skills.
• Excellent customer service and multitasking abilities.
• Ability to prioritize tasks in a busy office.
• Familiarity with Electronic Medical Records is preferred.
• Knowledge of medical terminology is desirable.
• Must work flexible shifts, evenings and some weekends may be required.
• Reliable transportation to travel between locations is required.

Responsibilities

• Answer phones, schedule in-office appointments, and route messages.
• Verify patient information and complete check-in accurately.
• Collect copays and payments; reconcile daily deposits.
• Verify insurance coverage and eligibility prior to visits.
• Process incoming faxes, mail, and documents in EMR.
• Register patients and manage referrals and prior authorizations.
• Schedule inpatient and outpatient visits and coordinate procedures.
• Maintain office and clinical supplies; manage inventory.

Skills

Communication skills

Customer service

Task prioritization

Computers & EMR

Medical terminology

Flexible shifts

Reliable transportation

Education

High School diploma or equivalent

Tools

EMR software

Job description

Heywood Healthcare is seeking a Medical Office Assistant to support patient intake, phone coverage, appointment scheduling, insurance verification, and referrals. You will greet patients, collect forms, enter data in the EMR, process deposits, and help maintain a welcoming, compliant front desk.

This role requires strong communication, accuracy, and flexibility to cover multiple locations as needed. Hours are 40 per week, days Monday through Friday with specific start times; compensation ranges