Healthcare Front Desk & Patient Services Specialist

Vantage Care, LLC; Worcester (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Vantage Care, LLC in Worcester, MA seeks a Front Desk Receptionist to greet visitors, manage a multi-line phone system, and support daily operations in a healthcare environment.

Responsibilities include assisting visitors, collecting IDs, directing inquiries, handling messages, and maintaining records with HIPAA compliance. The role requires a professional, calm demeanor and teamwork in a busy setting.

Qualifications

• Experience: at least 1 year on a multi-phone system, preferably in a nursing home setting.
• Must be pleasant and professional.
• Excellent written and verbal communication skills.
• Strong history of customer service.
• Ability to handle multiple calls and inquiries.

Responsibilities

• Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service.
• Provide assistance and guidance to visitors, directing them to various locations.
• Ensure visitors are checking in and out of the building.
• Get identification from agency, vendor visitors.
• Answering phones for a multi-line phone system.
• Answer, forward, and return calls in a timely manner.
• Field calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.
• Take and dispatch emergency and non-emergency messages.
• Remain pleasant and professional with callers, and calm under pressure.
• Work hand in hand with coworkers.
• Check office voicemail, return calls and forward to other team members as necessary.
• Enter resident demographics into Point Click Care.
• Maintain client account information.
• Handle Protected Health Information.
• Assist in processing of AP invoices and payments including coding, filing, data entry.
• Scan and store documents into document management systems or databases.
• Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable.
• Distribute mail/package deliveries throughout office.
• Monitor Roam Alert alarms and respond per policy.
• Handle occasional pressure due to multiple calls, inquiries, locating personnel.
• Forward medical reports, Express Mail, mail, etc., to appropriate personnel and/or resident.
• Utilize the public address system and beepers per procedures.
• Respond to emergency calls per protocol.
• Communicate effectively in routine and emergency situations.
• Ensure lobby is orderly and clean.
• Perform duties safely.
• Cooperate professionally with peers and supervisors.
• Adhere to all aspects of Customer Service; work with empathy and respect.
• Perform other related duties as required.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professional demeanor

Tools

Point Click Care

Job description

Vantage Care, LLC in Worcester, MA seeks a Front Desk Receptionist to greet visitors, manage a multi-line phone system, and support daily operations in a healthcare environment.

Responsibilities include assisting visitors, collecting IDs, directing inquiries, handling messages, and maintaining records with HIPAA compliance. The role requires a professional, calm demeanor and teamwork in a busy setting.