Compassionate Front Desk Concierge - Multi-Phone System

Vantage Care Management; Worcester (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Vantage Care Management in Worcester, MA seeks a Front Desk Receptionist to greet visitors, answer a multi-line phone system, and support patient and family needs with a friendly, professional demeanor.

The role supports daily operations, checks in/out guests, and assists with basic administrative tasks while maintaining confidentiality of health information and coordinating with staff as required.

Qualifications

• Experience: At least 1 year with a multi-phone system, preferably in a nursing home setting.
• Must be pleasant and professional in all interactions.
• Excellent written and verbal communication skills and strong customer service background.

Responsibilities

• Greet patients and visitors warmly and provide exceptional customer service.
• Answer phones on a multi-line system and route calls appropriately.
• Check in/out visitors and direct them to locations.
• Handle requests and transfer or dispatch messages as needed.
• Manage patient demographics and protect health information.

Skills

Customer service

Written & verbal communication

Attention to detail

Time management

Multitasking

Teamwork

Job description

Vantage Care Management in Worcester, MA seeks a Front Desk Receptionist to greet visitors, answer a multi-line phone system, and support patient and family needs with a friendly, professional demeanor.

The role supports daily operations, checks in/out guests, and assists with basic administrative tasks while maintaining confidentiality of health information and coordinating with staff as required.