Healthcare Front Desk: Patient Care & Admin Specialist

Advanced Health Care Corporation; Albuquerque (NM); On-site; USD 21,000 - 28,000; Full time

Job summary

Advanced Health Care Corporation is seeking a Receptionist who will be the first point of contact for residents, families, visitors, and staff, delivering exceptional service in a dynamic healthcare environment.

The role encompasses greeting guests, answering phones, scheduling, updating records with confidentiality, coordinating with clinical staff, processing mail, and maintaining a well-organized reception area across day and weekend shifts.

Qualifications

• Experience as receptionist in healthcare or senior living preferred.
• Knowledge of basic office equipment (copiers, fax, printers, multi-line phones).
• Proficiency in MS Office (Excel and Word).
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.

Responsibilities

• Greet and assist visitors, residents, and families in a professional and courteous manner.
• Answer phones, respond to inquiries, take messages, and direct calls to staff.
• Maintain a tidy and organized reception area.
• Assist with residents admissions, discharges, and transfers with proper paperwork and coordination.
• Schedule appointments, meetings, and transportation for residents as needed.
• Update resident records with accuracy and confidentiality.
• Relay messages between residents, families, staff, and external contacts.
• Coordinate with nursing, therapy, dietary, and housekeeping staff to support resident care.
• Process incoming/outgoing mail and manage office supplies.
• Operate the facility paging and telephone system and screen calls.
• Monitor entry/exit and enforce security procedures.
• Distribute visitor badges and access codes securely.
• Maintain neat appearance suitable for a healthcare setting.

Skills

Receptionist experience

Organization & time management

Communication & interpersonal skills

Confidentiality handling

Tools

MS Excel

MS Word

Job description

Advanced Health Care Corporation is seeking a Receptionist who will be the first point of contact for residents, families, visitors, and staff, delivering exceptional service in a dynamic healthcare environment.

The role encompasses greeting guests, answering phones, scheduling, updating records with confidentiality, coordinating with clinical staff, processing mail, and maintaining a well-organized reception area across day and weekend shifts.