Healthcare Front Desk & Patient Services

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital; Lake Forest (IL); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical, Dental, Vision coverage

Life Insurance

Paid time off and holidays

Job summary

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Service Representative to check patients in and out of appointments and provide courteous, accurate service. This full-time role requires strong customer service skills and familiarity with medical terminology in a fast-paced hospital setting.

The position involves collecting co-pays, updating patient information, and coordinating scheduling while delivering a positive patient experience.

Qualifications

• Minimum: High school diploma or GED equivalent.
• Experience in a customer service position.

Responsibilities

• Greet patients and guests, confirm identity, provide information for visit.
• Check-in/out functions and update patient demographics/insurance.
• Collect co-payments and process payments; post transactions and close end-of-day operations.
• Maintain waiting area and inform patients of delays or changes in appointment status.
• Schedule appointments as needed; perform other duties as assigned.

Skills

Customer service

Healthcare terminology

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Service Representative to check patients in and out of appointments and provide courteous, accurate service. This full-time role requires strong customer service skills and familiarity with medical terminology in a fast-paced hospital setting.

The position involves collecting co-pays, updating patient information, and coordinating scheduling while delivering a positive patient experience.