Healthcare Front Desk & Patient Services Assistant

Cooley Dickinson Medical Group; Northampton (MA); On-site; USD 2,440,000 - 3,436,000; Full time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. is hiring a Clinic/Practice Assistant in Florence, MA. The role focuses on managing a high volume of patient and caller calls, scheduling appointments, and performing routine administrative tasks in a busy gastroenterology practice.

You will be cross-trained for front desk duties, including welcoming patients, check-in/out support, and ensuring a welcoming, efficient patient experience. Onsite, Monday–Friday, 8:30 am–5:00 pm.

Qualifications

• High School Diploma or equivalent required.
• Office experience preferred; candidates with strong customer service experience encouraged to apply.
• Certified Medical Administrative Assistant certification preferred, but not required.

Responsibilities

• Greet and assist patients in a professional and welcoming manner.
• Answer phone calls, respond to routine inquiries, and take clear messages.
• Schedule, check in, and check out patients for appointments.
• Manage a high volume of incoming phone calls while maintaining a professional, helpful, and patient-focused approach.
• Maintain appointment records and support patient flow throughout the practice.
• File, scan, print, and manage documents related to patient care and office operations.
• Support routine clerical and administrative tasks such as forms, records, schedules, and correspondence.
• Collaborate with team members to help ensure the practice runs smoothly each day.

Skills

Customer service

Clear communication

Organization

Multitasking

Office technology

Education

High School Diploma or equivalent

Certified Medical Administrative Assistant (preferred)

Tools

Microsoft Office

Job description

Mass General Brigham Medical Group Western Massachusetts, Inc. is hiring a Clinic/Practice Assistant in Florence, MA. The role focuses on managing a high volume of patient and caller calls, scheduling appointments, and performing routine administrative tasks in a busy gastroenterology practice.

You will be cross-trained for front desk duties, including welcoming patients, check-in/out support, and ensuring a welcoming, efficient patient experience. Onsite, Monday–Friday, 8:30 am–5:00 pm.