Front Desk & Patient Care Assistant

Cooley Dickinson Medical Group; Florence (MA); On-site; USD 50,751,000 - 71,459,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Paid time off

Tuition assistance and professional开发

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a friendly, organized Clinic/Practice Assistant for its Gastroenterology office in Florence, MA.

The role focuses on patient and caller phone management, scheduling, check-in/out, and clerical tasks in a fast-paced clinical setting. The position emphasizes clear communication, teamwork, and a welcoming patient experience, with onsite hours and a base in Florence, MA.

Qualifications

• High School Diploma or equivalent required.
• Office experience preferred; strong customer service experience encouraged.
• Certified Medical Administrative Assistant certification preferred, but not required.

Responsibilities

• Greet and assist patients in a professional and welcoming manner.
• Answer phone calls, respond to routine inquiries, and take clear messages.
• Schedule, check in, and check out patients for appointments.
• Manage a high volume of incoming calls while maintaining a professional, patient-focused approach.
• Maintain appointment records and support patient flow throughout the practice.
• File, scan, print, and manage documents related to patient care and office operations.
• Support routine clerical tasks such as forms, records, schedules, and correspondence.
• Collaborate with team members to help ensure the practice runs smoothly daily.

Skills

Customer service

Communication

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a friendly, organized Clinic/Practice Assistant for its Gastroenterology office in Florence, MA.

The role focuses on patient and caller phone management, scheduling, check-in/out, and clerical tasks in a fast-paced clinical setting. The position emphasizes clear communication, teamwork, and a welcoming patient experience, with onsite hours and a base in Florence, MA.