Patient-Focused Clinic Admin Assistant

Mass General Brigham; Northampton (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham's Gastroenterology practice in Florence, MA seeks a friendly, organized Clinic/Practice Assistant for a fast-paced, phone-heavy role. You will greet patients, manage high-volume calls, schedule appointments, and support daily office operations in a welcoming environment.

The ideal candidate has a High School Diploma or equivalent, office or customer service experience, and comfort with Microsoft Office. CMA certification is a plus but not required.

Qualifications

• High School Diploma or equivalent required.
• Office experience preferred; strong customer service experience encouraged.
• Certified Medical Administrative Assistant certification preferred, but not required.
• Excellent customer service skills; clear communication with patients, callers and team members.
• Organized, dependable and able to manage multiple tasks in a fast-paced environment.
• Comfortable using office technology (phones, email, scanning, printing, Microsoft Office).

Responsibilities

• Greet and assist patients in a professional and welcoming manner.
• Answer phone calls, respond to routine inquiries, and take clear messages.
• Schedule, check in, and check out patients for appointments.
• Manage a high volume of incoming phone calls while maintaining professionalism and patient focus.
• Maintain appointment records and support patient flow throughout the practice.
• File, scan, print, and manage documents related to patient care and office operations.
• Support routine clerical and administrative tasks such as forms, records, schedules, and correspondence.
• Collaborate with team members to ensure the practice runs smoothly each day.

Skills

Customer service

Communication

Organized

Attention to detail

Multitasking

Office technology

Education

High School Diploma or equivalent

Tools

Phones

Scanning

Printing

Microsoft Office

Job description

Mass General Brigham's Gastroenterology practice in Florence, MA seeks a friendly, organized Clinic/Practice Assistant for a fast-paced, phone-heavy role. You will greet patients, manage high-volume calls, schedule appointments, and support daily office operations in a welcoming environment.

The ideal candidate has a High School Diploma or equivalent, office or customer service experience, and comfort with Microsoft Office. CMA certification is a plus but not required.