Clinic Front Desk Assistant — Scheduling & Patient Support

Mass General Brigham Medical Group Western Mass; Amherst (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Generous paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. in Amherst, MA is seeking a full-time Clinic/Practice Assistant to join our Family Medicine team. Choose between a Monday–Friday 8:00 AM–4:30 PM schedule or four 10-hour shifts with one weekday off.

This onsite role at 170 University Drive focuses on front-desk duties and exceptional patient service in a fast-paced clinic. No healthcare experience is required, but strong communication, willingness to learn, and a positive attitude

Qualifications

• High School Diploma or equivalent required.
• Office experience 2–3 years required.
• CMAA certification preferred

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Skills

Customer service

Communication

Organization

Education

High School Diploma

Certified Medical Administrative Assistant (CMAA) - preferred

Job description

Mass General Brigham Medical Group Western Massachusetts, Inc. in Amherst, MA is seeking a full-time Clinic/Practice Assistant to join our Family Medicine team. Choose between a Monday–Friday 8:00 AM–4:30 PM schedule or four 10-hour shifts with one weekday off.

This onsite role at 170 University Drive focuses on front-desk duties and exceptional patient service in a fast-paced clinic. No healthcare experience is required, but strong communication, willingness to learn, and a positive attitude