Healthcare Front Desk & Patient Support Specialist

Lifestance Health; Glen Mills (Delaware County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Starting at $21.00/hour, plus quarterly bonus/incentive potential, LifeStance Health offers comprehensive benefits including medical, dental, vision, AD&D, short and long-term disability, life insurance, 401k with employer match, paid parental leave, PTO, holiday pay and an Employee Assistance

Qualifications

• High School diploma or equivalent is required; associate or bachelor’s degree preferred.
• 1+ year of experience in healthcare operations, customer service, or similar role preferred.
• Proficient in Microsoft Office and EMR software; HIPAA compliance required.

Responsibilities

• Create a positive work environment and support staff engagement.
• Prepare patient schedules and ensure complete paperwork.
• Handle front desk, greeting, and check-in/out.
• Assist with billing questions and scheduling requests.
• Provide telehealth support and troubleshoot patient portal issues.
• Coordinate with clinicians and maintain appointment accuracy.

Skills

Multitasking

Teamwork

Communication

HIPAA compliance

Microsoft Office

EMR systems

Education

High School Diploma

Associate Degree

Bachelor’s Degree

Tools

Microsoft Office

EMR software

Job description

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Starting at $21.00/hour, plus quarterly bonus/incentive potential, LifeStance Health offers comprehensive benefits including medical, dental, vision, AD&D, short and long-term disability, life insurance, 401k with employer match, paid parental leave, PTO, holiday pay and an Employee Assistance