Healthcare Front Desk & Patient Concierge

CenterWell Certified Healthcare Corp.; Florida; On-site; USD 38,000 - 46,000; Full time

Job summary

The CenterWell Certified Healthcare Corp. receptionist role supports a physician practice by greeting patients, scheduling visits and maintaining accurate records in EMR/CRM systems. You will handle inquiries, manage copays, and assist the medical team with administrative tasks in a fast-paced environment.

40 hours per week, full-time position. The role emphasizes excellent customer service, multitasking, and teamwork in a patient-centered care setting, with benefits typical of Humana/CenterWell

Qualifications

• High School Diploma or GED.
• 1 year or more of experience in healthcare or strong customer service background.
• Passionate about patient experiences and care.
• Excellent customer service and phone etiquette.
• Multitask in a fast-paced environment.
• Knowledge of MS Office (Word, Excel, Outlook).
• Bilingual in English and Spanish.

Responsibilities

• Greet patients and visitors in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Update patient records in EMR/CRM systems.
• Handle billing and copays as needed.
• Answer inquiries and provide general information.
• Keep reception area tidy and stocked.
• Assist with other administrative tasks such as ordering supplies.

Skills

Customer service

Multitasking

Phone etiquette

Bilingual English/Spanish

Team player

MS Office

Education

High School Diploma or GED

Tools

EMR

CRM systems

Job description

The CenterWell Certified Healthcare Corp. receptionist role supports a physician practice by greeting patients, scheduling visits and maintaining accurate records in EMR/CRM systems. You will handle inquiries, manage copays, and assist the medical team with administrative tasks in a fast-paced environment.

40 hours per week, full-time position. The role emphasizes excellent customer service, multitasking, and teamwork in a patient-centered care setting, with benefits typical of Humana/CenterWell