Patient-Focused Front Desk Specialist

CenterWell; Saint Cloud (MN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell is seeking a Receptionist to manage front desk operations at a healthcare facility, welcoming patients, scheduling appointments, and maintaining patient records in EMR/CRM systems.

The role requires strong customer service, organization, and MS Office proficiency. English is required; Spanish is a plus. Typical 40-hour workweek with potential bonus eligibility and benefits described in the posting.

Qualifications

• High School Diploma or GED required.
• 1 year (or more) in healthcare setting preferred; customer service background acceptable.
• Excellent customer service and phone etiquette.
• Proficient in MS Office suite (Word, Excel, Outlook, Teams, PowerPoint).
• Bilingual in English and Spanish is a plus.

Responsibilities

• Greet patients and visitors, in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Maintain and update patient records in EMR/CRM systems.
• Handle billing and payments, including copays.
• Respond to inquiries and provide general information.
• Keep reception area tidy, sanitized, and stocked.
• Assist with ordering supplies and office inventory tasks.

Skills

Customer service

Phone etiquette

Team player

Highly organized

MS Office Suite

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

Microsoft Word

Job description

CenterWell is seeking a Receptionist to manage front desk operations at a healthcare facility, welcoming patients, scheduling appointments, and maintaining patient records in EMR/CRM systems.

The role requires strong customer service, organization, and MS Office proficiency. English is required; Spanish is a plus. Typical 40-hour workweek with potential bonus eligibility and benefits described in the posting.