Compassionate Medical Receptionist: Front Desk & Scheduling

Humana Inc; Sanford (ME); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Disability and life insurance

Job summary

Humana Inc. CenterWell Senior Primary Care seeks a Receptionist 1 to warmly greet patients, manage appointment scheduling, and maintain patient records.

You will support the medical team with essential administrative tasks while handling inquiries and promoting a smooth patient experience. The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• 1 year or more of experience in a healthcare setting preferred, but will consider candidates with a strong customer service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Responsibilities

• Greet patients and visitors professionally in person and over the phone.
• Schedule appointments and coordinate with medical staff to optimize calendars.
• Maintain and update patient records in EMR/CRM systems.
• Assist with billing and collect copays as needed.
• Answer inquiries and provide general information to patients.
• Keep reception area tidy, sanitized, and stocked with materials.
• Provide administrative support such as ordering supplies and managing office inventory.

Skills

Customer service

Phone etiquette

Multitasking

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Humana Inc. CenterWell Senior Primary Care seeks a Receptionist 1 to warmly greet patients, manage appointment scheduling, and maintain patient records.

You will support the medical team with essential administrative tasks while handling inquiries and promoting a smooth patient experience. The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced environment.