Bilingual Front Desk Lead - Healthcare Receptionist

CenterWell Senior Primary Care; Orlando (FL); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Disability and life insurance

Job summary

CenterWell Senior Primary Care in Orlando, FL is seeking a Receptionist 2 to manage front desk operations, greet patients, schedule appointments, and maintain accurate patient records in EMR/CRM systems.

The role involves leading the receptionist team, handling inquiries, processing copays, and ensuring a smooth, patient-centered experience. Requires 1+ year medical reception experience and bilingual English/Spanish proficiency.

Qualifications

• High School Diploma or GED required.
• 1+ years of medical reception experience.
• Knowledge of Medical Terminology and EMR/CRM systems.
• Excellent customer service and phone etiquette.
• Bilingual in English and Spanish.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Greet patients and visitors professionally in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Maintain and update patient records in EMR/CRM systems.
• Process copays and billing information.
• Answer inquiries and provide general information to patients.
• Keep reception area tidy and stocked with supplies.
• Provide administrative support and assist with center administration when needed.
• Lead receptionist team and provide training as SME; may travel to other centers.
• Resolve patient or staff issues and escalations promptly.

Skills

Bilingual EN/ES

Customer service

Phone etiquette

Team leadership

Multitasking

Attention to detail

Communication

Office coordination

Education

High School Diploma or GED

Tools

EMR Systems

MS Office

Job description

CenterWell Senior Primary Care in Orlando, FL is seeking a Receptionist 2 to manage front desk operations, greet patients, schedule appointments, and maintain accurate patient records in EMR/CRM systems.

The role involves leading the receptionist team, handling inquiries, processing copays, and ensuring a smooth, patient-centered experience. Requires 1+ year medical reception experience and bilingual English/Spanish proficiency.