Lead Front Desk & Patient Care Concierge

ClareMedica Health Partners, LLC; Orlando (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Claremedica Health Partners, LLC in Orlando, FL is seeking a Lead Patient Care Concierge to oversee front office operations in a patient-centered primary care setting. You will greet patients, manage check-in/out, scheduling, and payments while guiding a team of Patient Care Concierges.

Ideal candidates have 2+ years in medical front desk roles, leadership experience, and bilingual skills preferred. The position emphasizes collaboration with clinical staff and adherence to HIPAA guidelines in a

Qualifications

• High school diploma or equivalent required.
• 2+ years of front office or customer service experience in a medical setting.
• Previous lead, supervisory, or mentoring role preferred.
• Bilingual English/Spanish or English/Creole preferred, based on location.

Responsibilities

• Perform all Patient Care Concierge duties including greeting patients, check-in/out, scheduling, insurance verification, and payment collection.
• Provide leadership and support to front desk team; act as first contact for escalated issues.
• Train, mentor, and assist with onboarding of new Patient Care Concierges.
• Monitor front desk workflows for consistency, accuracy, and adherence to protocols.
• Collaborate with clinical and administrative teams to ensure timely communication and patient flow.
• Manage schedules for front desk staff and ensure adequate coverage during hours of operation.
• Monitor office supply inventory and coordinate restocking as needed.
• Support patient satisfaction initiatives and foster a hospitality-focused culture.
• Participate in quality improvement activities and provide feedback to Practice Manager.
• Ensure HIPAA and organizational privacy/safety compliance.

Skills

Leadership

Communication

Organizational skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

EMR systems

Job description

Claremedica Health Partners, LLC in Orlando, FL is seeking a Lead Patient Care Concierge to oversee front office operations in a patient-centered primary care setting. You will greet patients, manage check-in/out, scheduling, and payments while guiding a team of Patient Care Concierges.

Ideal candidates have 2+ years in medical front desk roles, leadership experience, and bilingual skills preferred. The position emphasizes collaboration with clinical staff and adherence to HIPAA guidelines in a