Healthcare Front Desk Coordinator — Patient Scheduler & Records

GI Alliance; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Alliance is seeking an experienced Front Desk Coordinator I to manage front office duties, including answering phones, scheduling patient appointments, and ensuring accurate registration and charting in EMR. The role supports billing processes, balance checks, and data entry while maintaining confidentiality.

The position requires solid communication, multitasking, and proficiency with MS Office and EMR systems, with an emphasis on patient service in a busy clinical setting.

Qualifications

• High school diploma or GED required.
• Minimum of two years in a medical front office or scheduling role preferred.
• Ability to learn clinic policies and balance daily tasks.
• Proficiency with EMR systems and MS Office suite.

Responsibilities

• Answer and screen high volume phone calls courteously and record messages.
• Schedule patient appointments and procedures per policy.
• Check-in and check-out patients at the office.
• Obtain accurate patient information and complete registrations.
• Collect payments and reconcile daily charges.
• Verify balances and explain unpaid amounts to patients.
• File records and maintain charts in EMR.
• Prepare charts and scan documents into EMR.
• Transcribe letters and create forms as needed.
• Maintain files and office confidentiality and organization.
• Support front office efficiency and inventory maintenance.

Skills

Phone etiquette

Scheduling appointments

Data entry

Customer communication

Office telephone handling

Multi-tasking

Written/verbal communication

Education

High school diploma or GED

Tools

EMR

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook / E-mail

Office equipment

Job description

GI Alliance is seeking an experienced Front Desk Coordinator I to manage front office duties, including answering phones, scheduling patient appointments, and ensuring accurate registration and charting in EMR. The role supports billing processes, balance checks, and data entry while maintaining confidentiality.

The position requires solid communication, multitasking, and proficiency with MS Office and EMR systems, with an emphasis on patient service in a busy clinical setting.