Healthcare Front Desk Coordinator | Patient Experience

ProActive Physical Therapy; Tucson (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Family Building & Parental Leave

401(k) with employer matching up to 4%

Structured onboarding with growth and

Job summary

ProActive Physical Therapy is seeking a Full Time Front Desk Medical Receptionist for our East Tucson team. You will be the first voice and face patients encounter, setting a warm, organized, and professional tone for every visit.

Responsibilities include front desk operations, scheduling, insurance verification, and payment processing. We value clear communication, multitasking, and attention to detail in a fast-paced clinic with growth opportunities.

Qualifications

• High School Diploma or GED.
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets.
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism.
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Microsoft Excel/Sheets

Job description

ProActive Physical Therapy is seeking a Full Time Front Desk Medical Receptionist for our East Tucson team. You will be the first voice and face patients encounter, setting a warm, organized, and professional tone for every visit.

Responsibilities include front desk operations, scheduling, insurance verification, and payment processing. We value clear communication, multitasking, and attention to detail in a fast-paced clinic with growth opportunities.