Care Coordinator - Front Desk & Patient Experience

Advanced Physical Therapy; Wichita (KS); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave benefits

401(k) matching

Structured onboarding

Growth opportunities

Collaborative team culture

Job summary

Advanced Physical Therapy is seeking a Full Time Front Desk Medical Receptionist to join our Park City team. You will be the first voice and face for patients, setting a welcoming, organized, and professional tone from the initial call through every visit.

In a fast-paced clinic, you will handle check-in/out, scheduling, insurance verification, and payments while protecting patient privacy under HIPAA. No healthcare background required, training provided; prior customer-facing experience is

Qualifications

• 1+ year of customer-facing or patient-facing experience.
• Ability to manage multiple tasks while staying organized.
• Strong phone communication skills.
• Basic computer proficiency and spreadsheet familiarity.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer-facing

Multi-tasking

Phone communication

Basic computer skills

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Job description

Advanced Physical Therapy is seeking a Full Time Front Desk Medical Receptionist to join our Park City team. You will be the first voice and face for patients, setting a welcoming, organized, and professional tone from the initial call through every visit.

In a fast-paced clinic, you will handle check-in/out, scheduling, insurance verification, and payments while protecting patient privacy under HIPAA. No healthcare background required, training provided; prior customer-facing experience is