Care Coordinator: Front Desk & Patient Experience

Texas Physical Therapy Specialists; Boerne (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching up to 4%

Onboarding program (30/60/90 days)

Job summary

Texas Physical Therapy Specialists is seeking a Front Desk Medical Receptionist to join our team for a full-time role in a fast-paced clinic environment. You will be the first voice and face for patients, setting a warm, organized, and professional tone from the initial call through every visit.

Responsibilities include handling check-ins, scheduling, insurance verification, referrals, payments, and HIPAA-compliant documentation, with opportunities for growth and leadership across clinic

Qualifications

• High School Diploma or GED required.
• Experience at a medical front desk preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort with computers, scheduling systems, EMRs, email, and basic spreadsheets.
• Ability to discuss payments and scheduling professionally.
• Calm, patient-centered approach with attention to detail.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referrals.
• Manage front desk operations including check-in/out, scheduling, insurance verification, and calls.
• Review and follow up on referrals, update patient records, explain next steps.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and balances, with basic payment tracking.
• Protect patient privacy in compliance with HIPAA.

Skills

Communication

Multitasking

Organizational skills

Follow-up

Customer service

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Job description

Texas Physical Therapy Specialists is seeking a Front Desk Medical Receptionist to join our team for a full-time role in a fast-paced clinic environment. You will be the first voice and face for patients, setting a warm, organized, and professional tone from the initial call through every visit.

Responsibilities include handling check-ins, scheduling, insurance verification, referrals, payments, and HIPAA-compliant documentation, with opportunities for growth and leadership across clinic