Healthcare Front Desk Concierge — Patient Experience

Claremedica Health Partners; Kissimmee (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Claremedica Health Partners is seeking a Patient Care Concierge in Kissimmee, FL. This role involves being the first point of contact for patients, providing exceptional customer service, managing patient interactions, and ensuring efficient front office operations.

The ideal candidate should have at least 1 year of relevant experience, strong communication and organizational skills, and a mindset focused on patient care. The position offers a dynamic work environment with opportunities to engage directly with patients and healthcare providers.

Qualifications

• Minimum of 1 year of work experience in a medical clinic or prior customer service experience.
• BLS preferred; bilingual is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Manage patient interactions and ensure smooth operation of the front office.
• Schedule appointments, check patients in and out.
• Maintain confidentiality of patients’ personal information.

Skills

Customer service

Communication skills

Time management

Organizational skills

Detail-oriented

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

EMR systems

Job description

Claremedica Health Partners is seeking a Patient Care Concierge in Kissimmee, FL. This role involves being the first point of contact for patients, providing exceptional customer service, managing patient interactions, and ensuring efficient front office operations.

The ideal candidate should have at least 1 year of relevant experience, strong communication and organizational skills, and a mindset focused on patient care. The position offers a dynamic work environment with opportunities to engage directly with patients and healthcare providers.