Patient Care Concierge: Front Desk & Patient Advocate

Claremedica; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Claremedica in Kissimmee, FL is seeking a Patient Care Concierge to be the first contact for patients, delivering exceptional customer service and supporting the front office.

You will greet patients, schedule and check in/out, verify demographics and insurance, and coordinate with medical staff to ensure seamless care while maintaining confidentiality and HIPAA standards. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma, GED, or equivalent combination of education and/ or experience.
• A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.
• BLS preferred.
• Exceptional oral and written communication skills, time management skills and organizational skills.

Responsibilities

• Interact with patients and visitors in a polite and friendly manner.
• Enthusiastically greet every guest that enters our center.
• Responsible for preparing new patient registration, patient check-in, and patient check-out.
• Answer all phone calls professionally and courteously, taking detailed and accurate messages.
• Maintain and organize the Provider’s schedule by scheduling, rescheduling, and confirming appointments for patients.
• Responsible for verifying patient demographic-related data and materials from patients and/or their representatives.
• Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.
• Verify each patient is scheduled for the proper appointment types.
• Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.
• Send detailed Telephone Encounters to the corresponding parties.
• Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.
• Monitor and process incoming faxes.
• Restock office supplies as needed and maintain inventory log.
• Maintain cleanliness of space by keeping front office and lobby area neat and tidy.
• Maintains the confidentiality of patients’ personal information and medical records.
• Participates in daily/weekly huddles.
• Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
• Performs other duties as assigned and modified at manager’s discretion.

Skills

Exceptional communication skills

Customer service orientation

Multitasking

Time management

Attention to detail

English proficiency

HIPAA knowledge

EMR software familiarity

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

EMR systems

Phone systems

Job description

Claremedica in Kissimmee, FL is seeking a Patient Care Concierge to be the first contact for patients, delivering exceptional customer service and supporting the front office.

You will greet patients, schedule and check in/out, verify demographics and insurance, and coordinate with medical staff to ensure seamless care while maintaining confidentiality and HIPAA standards. Strong communication and organizational skills are essential.