Healthcare Front Desk Administrator

massgeneralbrigham; Wellesley (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Spaulding Rehabilitation Hospital Corporation in Massachusetts is seeking an administrative professional to support clinical service operations with routine clerical tasks, patient check-in/out, scheduling, and front-desk duties in a busy medical office.

This onsite role requires a high school diploma, 0–1 year healthcare office experience, strong Office Suite skills, and the ability to manage multiple tasks with accuracy and courtesy.

Qualifications

• Basic proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones, assist callers with routine inquiries, and schedule appointments.
• Open and distribute mail or faxes.
• May be required to accept co-payments.
• Verifies registrations and prior authorizations where applicable.
• Support patient flow and waiting room management.

Skills

Office Suite

Office Procedures

Phone Handling

Written Communication

Interpersonal Communication

Time Management

Organization

Education

High School Diploma

Job description

Spaulding Rehabilitation Hospital Corporation in Massachusetts is seeking an administrative professional to support clinical service operations with routine clerical tasks, patient check-in/out, scheduling, and front-desk duties in a busy medical office.

This onsite role requires a high school diploma, 0–1 year healthcare office experience, strong Office Suite skills, and the ability to manage multiple tasks with accuracy and courtesy.