Clinical Admin & Front Desk Specialist

massgeneralbrigham; Braintree (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mass General Brigham is seeking an administrative professional to support smooth clinical operations at Spaulding Rehabilitation Hospital. The role includes scheduling, check-in/check-out, greeting patients, and handling routine inquiries.

Ideal candidates have a high school diploma, 0–1 year of healthcare office experience, and strong office software and communication skills to manage multiple tasks and ensure accurate documentation.

Qualifications

• High School Diploma or Equivalent required.
• 0–1 year healthcare office experience preferred.
• Proficiency with Microsoft Office Suite.
• Strong written and verbal communication.
• Excellent time management and multitasking.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Office Suite

Administrative procedures

Phone system use

Written communication

Time management

Multitasking

Organizational skills

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking an administrative professional to support smooth clinical operations at Spaulding Rehabilitation Hospital. The role includes scheduling, check-in/check-out, greeting patients, and handling routine inquiries.

Ideal candidates have a high school diploma, 0–1 year of healthcare office experience, and strong office software and communication skills to manage multiple tasks and ensure accurate documentation.