Patient Services Front Desk Administrator

Partner's Healthcare; Wellesley (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Spaulding Rehabilitation Hospital Corporation seeks an administrative professional to support clinical service operations. The role involves routine clerical tasks, patient check-ins/outs, and coordination of appointments under close supervision.

Candidates should have a High School Diploma, healthcare office experience is a plus, and strong communication and time-management skills. The position is onsite at 65 Walnut Street with a typical 40-hour work week.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0-1 year preferred.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Open and distribute mail or faxes.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to information needs.
• Assist in patient flow processes.

Skills

Phone etiquette

Written communication

Time management

Multitasking

Customer service

Education

High School Diploma or equivalent

Tools

Office Suite

Job description

Spaulding Rehabilitation Hospital Corporation seeks an administrative professional to support clinical service operations. The role involves routine clerical tasks, patient check-ins/outs, and coordination of appointments under close supervision.

Candidates should have a High School Diploma, healthcare office experience is a plus, and strong communication and time-management skills. The position is onsite at 65 Walnut Street with a typical 40-hour work week.